At ZOOMEE, we strive to deliver a reliable, safe and convenient ordering experience for food, groceries and shopping orders placed through our platform. This document explains how orders are processed, delivered and handled on our marketplace.
ZOOMEE provides deliveries only within the active service zones listed on our app and website. Delivery availability depends on the vendor’s coverage and delivery partner access for that zone. As demand grows, ZOOMEE may expand service zones to include new areas.
Note: Delivery timelines are estimates and may change due to traffic, weather, high demand, or vendor preparation delays.
Delivery charges generally range between ₹15 to ₹20 per order, but final charges depend on:
Exact delivery fees will be shown at checkout before you complete payment.
After confirmation, customers can track orders in real time via the ZOOMEE app or website. Tracking updates include: order confirmed, vendor preparing, picked up, and out for delivery.
If the customer is unavailable at the delivery address, the delivery partner will attempt to contact the customer. If we cannot reach the customer or access the delivery location, the order may be marked as “Delivery Failed” and returned to the vendor.
Refunds or redelivery for perishable or prepared food items are not guaranteed and will be handled case-by-case.
Vendors are responsible for packing items safely and hygienically. ZOOMEE encourages the use of eco-friendly and tamper-evident packaging. For fragile or temperature-sensitive products, vendors should use appropriate packaging materials.
If you receive an item that is damaged, missing or incorrect, report the issue via the ZOOMEE Help & Support section within 30 minutes of delivery. Our support team will investigate in coordination with the vendor and delivery partner.
All delivery partners and vendors on ZOOMEE are required to follow platform guidelines and maintain professional conduct. Suspected misconduct by any party will be thoroughly investigated. While we strive to resolve issues quickly, customers and vendors are asked to remain patient while we examine the facts and arrive at a fair resolution.
Refunds, cancellations and dispute resolutions are handled according to our Refunds & Cancellation Policy and depend on the nature of the order (perishable vs non‑perishable) and the evidence available. Decisions are made after verification and in accordance with vendor and platform terms.
For delivery-related queries or to report an issue, contact our support team:
Thank you for choosing ZOOMEE. We are committed to continuous improvement and to providing a dependable marketplace for customers, vendors and delivery partners.
